Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year. You've already flagged this eddie hall 8 reviews. !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. A free inside look at company reviews and salaries posted anonymously by employees. You've already flagged this Reply from InsureandGo UK. Currently waiting on a claim made at the beginning of August 2020. Answers to my questions remain unanswered from March. I do apologise for the automatic renewal of the policy, Simon. However, I am glad to hear that you have been able to recuperate your lost expenses. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Insureandgo Reviews 4,026 • … I do apologise for the delays and the issues you have had with your claim, Stuart. Out of the 15,782 customers who left reviews, 98% gave the service positive feedback. Check out what 23,227 people have written so far, and share your own experience. How does Which? It’s a similar story on TrustPilot – Insurance2Go was rated Great, with a score of 8.5 out of 10. I pointed out the ridiculousness of a failure to tell me if I’m insured under my annual policy. InsureandGo will lose more business from other customers as reviews like this increase and the word spreads. I have registered a claim with the financial ombudsman. | Read 1,821-1,840 Reviews out of 4,015. She didn't care. | Read 41-60 Reviews out of 22,943. Ive now been waiting over a 100 days and no end in sight. I know my phone is in safe hands. | Read 161-180 Reviews out of 655. Don’t use this company, they do not pay out and use delay tactics. Insure to Go. It also has a plan geared for cruises. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. it was very easy to apply for the insurance no hassle. InsureandGo travel insurance covers the basics for reimbursement should you have to cancel your trip or have a medical emergency during your travels. If your dog, cat or rabbit already has a … 23,357 people have already reviewed InsureandGo UK. Taking out insurance online is the easy and pleasant bit. They dealt with part of the claim but totally missed a whole chunk of the claim. The excuses/ "policies" they kept coming back with was RIDICULOUS.I STRONGLY advise that you dont bother wasting your time dealing with insure&go and have AFCA (ombudsman), Paypal etc deal with them as THEY SUDDENLY SUBMIT (dodgy) and all resolved within a day! However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. I received a grand total of $60 refund following payment of excess. I am sorry to hear about the outcome of your claim, Claire. I have three more policies this year which I will probably lose my money for. Great price for my annual multi trip ,90 day max per trip, with a medical condition! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews … In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. Voice your opinion today and hear what 4015 customers have already said. If something happens while you’re away on holiday, you need to know there’s someone you can call. Share. I would really not recommend this insurer. I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? Yet another holding email from Insure and go this morning, that they are looking at my complaint. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. Their time-delaying tactics are outrageous - expect any reply to take months (if they even bother to reply). I now read many poor reviews about INSURE AND GO and about TCS. But to refuse to take a company position on this is ridiculous. InsureandGo travel insurance: how can I claim? Claimed a total of approx £ 1200 and they paid £348 because they get you to separate to three claims and my brand new Oakley goggles worth £185 said only would pay £27 ..... gave up with this company never again will I use them. Every part of the process has been protracted. It was an exclusion on our policy. All documentation was provided at the time, but claims department keep asking for a receipt from Jet2 airlines. Do you agree with InsureandGo UK’s 4-star rating? Check out what 23,327 people have written so far, and share your own experience. Only the latest review will count in the company's TrustScore. Do you agree with Insureandgo's TrustScore? That's what matters. The Ombudsman is not put off by this and have accepted the case for investigation and I am confident of a successful outcome.Some 19 weeks after my claim I&G decided to require a letter from Barclaycard stating they would not cover my loss. Thanks. They finally made contact several weeks after we had been due to travel, which was very stressful as we were left in limbo. Had a nice experience with this company with getting travel insurance would use this company again. Invited to write a review You've invited me to write a review. and get full access to these results and all our reviews. I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. Customer service was dire! Insure and Go refuse as you can only cancel within 14 days. Awful service. | insureandgo.com | Read 141-160 Reviews out of 21,326 But 10 months and waiting for a very simple claim to be resolved.... come on guys that’s just not reasonable. Almost certainly they'll find in their favour, so all they are doing is delaying the day I take the issue to the ombudsman.In summary, 650 pound fully justifiable and fully documented claim. Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. Fractured my shoulder skiing and the performance to claim was a joke. Conflicting information originally as to whether we'd be covered for Tenerife in March. However unfortunately their service level has really gone downhill. Response to my last email is that claims might take up to 40 days. Check out what 23,331 people have written so far, and share your own experience. I am very sorry to hear that not only your trip but your wedding was affected by the pandemic and had to be cancelled. Heard similar stories of these delaying tactics. Do you agree with InsureandGo UK’s 4-star rating? Made a covid related claim back in early March 2020. | Read 8,241-8,260 Reviews out of 23,081 The truth of the the matter is, "they wouldn't". Review by Steve 4 months ago. Check out what 4,015 people have written so far, and share your own experience. Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. On the basis of a really good interaction back then, with prompt, full, efficient payment of a claim. However, I did go on to the chat line to see if there was an update and when I asked the question I was told 'sorry we are having a problem with chat so I cannot help. They cannot be contacted by phone unless you want to buy a new policy, the claim line goes dead after an hour, and they don't reply to email, the chat function on the website works, but what's the point if they use ever reason to not pay claims? I only started going with insure and Go in 2014 because they were Choice RECOMMENDED. This was another delaying tactic. Do you agree with InsureandGo UK’s 4-star rating? Highly recommend. Unfair and unprofessional. Unfortunately, different claims fall under different sections even if the claims are related to the same incident. Useful. However, all of our reviews are posted by our customers. I chased them again on the 24.08.2020 to be told that they have still not processed my claim and I would not be able to get an update until mid September. We do aim to provide a high level of service, and I can only apologise that this was not the experience that you had with us. Check out what 655 people have written so far, and share your own experience. Read about their experiences and share your own! My claim for holiday curtailment in March is not being dealt with and l cannot get in touch with the company. | Read 461-480 Reviews out of 23,227 I would recommend to anyone else who is being messed about by these scoundrels to claim directly using their credit card Chargeback - we did and received all our hotel costs back in full. I want my money back. | Read 8,001-8,020 Reviews out of 23,331 Voice your opinion today and hear what 655 customers have already said. Insure and Go Services - The Very Worst Insure and Go Services. ... Insurance2Go received 4.5 out of 5 stars, with 94% of the 1,861 customers who left reviews saying they would recommend the service. I would thoroughly recommend this company. Do you agree with InsureandGo UK’s TrustScore? I can only apologise for the delays in your claim assessment, Jenny. 9 months to process an insurance claim is terrible service especially as at no point did anyone call me regarding this. I am happy to use Insure to go. I called the Insure and Go office and spoke to a young lady who listened to my problem and promptly told me that she would have to arrange a re- quote. Modern day conmen. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. I suppose it's hard for them to filter legitimate reviews against bogus ones. I have provided information more than once. © 2021 Trustpilot, Inc. All rights reserved. Not only that, but over 16,500 people have given our service a 5 star review on Trustpilot! I have requested a letter of deadlock to take my case to the Ombudsman but still haven't received that. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. Avoid at all cost. (the company can manage reviews from trust pilot however I have posted this to various websited), Stay away from this company ,They are useless ,I traveled to Thailand on the 2nd of march ,Returning the 28th,So all the cov19 stuff struck so my airlines Finair and then etihad abandoned me, So i had to return on a repatriation via Germany at a cost of 1.600euro,As my gold policy covered abandonment i assumed all would be okay.Big mistake after months of waiting,THIS WAS MY REPLAY SORRY WE DON'T COVER CURTAILMENT , As i had to stay longer then planed this was a ridiculous reply ,That was that not a word since,People need to know this insurance company will do anything they can not to help their customers ,STAY AWAY, Always use Insureandgo very easy online quotes to purchasing. Here are some of the nice things they’ve been saying about us: We cover over 50 activities! Shocking Service - I submitted my claim on the 31.03.2020. I am out of pocket $1640, and I am supposed to get credit from 2 companies, one of which I have been unable to communicate with to arrange the credit! Very disappointed, after being years with them. Have used this company many times. Reply. Share. Voice your opinion today and hear what 22943 customers have already said. InsureandGo is yet to start collecting reviews. This company is the worst of the worst and the sooner they are gone, the better. However, I am glad to hear that your claim has been settled and your complaint has been resolved. Gadgets that are less that 6 months old is no longer sufficient for me word spreads review this! Since i updated the Trustpilot community the issues i raise while it lacks some of the issues you had! Reviews for InsureandGo are losers as they will now lose future business from us.3 canceled! 22943 customers have already said we will respond within 3 days ' prompting me to a... 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